Return & Refund Policy – Women Jewellery Products

We want you to be satisfied with your purchase. If you are not completely happy, you may request a return or refund under the following conditions:

1. Return Eligibility

• Items must be returned within 7 days of delivery.
• Products must be unused, unworn, and in original condition with all tags, packaging, and invoices intact.
• Returns will not be accepted for items that show signs of use, damage, or alteration.

2. Non-Returnable Items

• Earrings (for hygiene reasons)
• Customized or personalized jewellery
• Items purchased on clearance or special discounts (unless defective)

3. Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect product, report it within 48 hours of delivery.
• Provide clear images or videos as proof to initiate the return or replacement process.

4. Return Process

• Once your return request is approved, instructions for shipping the product will be provided.
• Ensure the item is securely packed to avoid damage during transit.

5. Refund Policy

• Refunds will be processed only after the returned item is received and inspected.
• If approved, the refund will be issued to the original payment method within 5–10 business days.
• Shipping charges (if any) are non-refundable unless the return is due to an error or defect.

6. Exchange Policy

• Exchanges are subject to product availability.
• If the desired item is unavailable, a refund will be issued instead.

7. Cancellation Policy

• Orders can be cancelled before they are shipped.
• Once dispatched, cancellations are not allowed.

8. Important Notes

• Slight variations in color or design may occur due to photography and lighting; these are not considered defects.
• Proper care is advised to maintain the quality and longevity of jewellery.